When it comes to your phone and internet, Telstra is one of the first names to consider. It’s the largest network in Australia and many businesses and individuals trust Telstra to remain connected day and night. 

When you move house, you will need to move your services with you, which will require a conversation with Telstra at some stage. Below are some of the common questions and concerns we hear our customers have when changing their address with Telstra. We hope this information can assist you with this change. 

When Should I Contact Telstra if Moving House? 

We suggest getting this ticked off your moving day checklist 2 to 4 weeks before your moving date. 

Changing my Address with Telstra Over the Phone

The number you need to call when changing your address with Telstra is 13 22 00. Follow the prompts to speak with a representative who can assist you with the address change.

Changing my address with Telstra in Person

If you prefer to talk to someone one on one, you can change your address at any Telstra store. You will need to have your account details as well as ID. 

How do I Change my Address with Telstra Online? 

You actually don’t have to call Telstra or go into a Telstra shop if you prefer not to. You can change your address via the My Telstra App or website, but you will need to know your Log In details. 

Here’s how to do it: 

• Log in: Access your account on the My Telstra app or website.

• Navigate to Profile: Find the "Profile" or "Account" section.

• Change Address: Look for an option to update your address and follow the prompts.

• Live Chat: You can also use the live chat feature on the Telstra website for assistance.

How Do I Change My Internet with Telstra?

You can use any of the above services to assist you with changing your internet service and landline with Telstra. You will need to provide the new address and state. Moving interstate means that you may need to pay a fee when changing your address with Telstra. 

Does it Cost Money to Change my Address with Telstra?

To change your address with Telstra is a free service. If you only have a mobile phone, you won’t need to worry about relocation fees. 

However, if you need to relocate your internet (NBN) then you will need to pay a relocation fee. 

How Much Does it Cost to Relocate my Internet with Telstra? 

The relocation fee for moving your internet service with Telstra can vary based on several factors, including your specific service type and plan. Typically, the fee can range from around $60 to $200.

In some instances you may need to pay for new equipment or go on a new plan if the new address doesn’t have the same internet service availability as your old address. 

Changing my Business Services with Telstra 

If you have business services, it's best to contact the business support team at 13 22 15. They can go through everything you’ll need to do for your small business. 

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