Moving can be a hectic experience, but ensuring your Optus services are set up at your new home doesn’t have to be. 

Optus House Move Help: A Step By Step Guide

Step 1: Check Availability

Visit the Optus Website: Go to the Optus website to check service availability in your new area.

Enter Your New Address: Use the address checker tool on the site to confirm that your desired Optus services (like mobile, internet, or TV) are available at your new location. If they are available, you can decide if you'd like to transfer to your new home or if you would like to switch to a different plan. 

This is also a good time to take a look at competing companies to see if you can get a discount if you swap to them. Optus is one of the bigger names in the telecommunications world, as it Telstra, but there are plenty of smaller providers that are a lot cheaper. 

Step 2: Notify Optus of Your Move

You can do this a few ways, either via the phone. The Optus house move phone number is 133 937.

You can also use the online chat feature on their website or visit any Optus service centre for in person assistance. You will need your current address, new address and the date of transfer or set up. Optus will typically ask for your preferred connection date. It’s best to schedule this for a day close to your move to minimise any disruption.

In some instances an Optus service provider will need to come to your house and install NBN. You can schedule this appointment over the phone. 

Step 3: Prepare Your New Home

Check Your Equipment, modem, router, and any other equipment, are ready to go. If you’re getting new equipment from Optus, make sure to have a clear space for installation. Identify where the internet or phone connections are in your new home, so you're ready for installation or setup.

Once you have set up your services, be sure to check it. You can check the speed of your internet by typing "Internet speed test" into google. Then Run Speed Test to check that the internet is working and you are getting the speed you've paid for. Any issues, give Optus a call. 

Step 4: Update Details

If you haven't already downloaded the My Optus app, it's a good idea to do so now. There you can update your new address and handle all payments, problems, etc. 

How Much Does it Cost to Relocate my Internet with Optus? 

The relocation fee for moving your internet service with Optus can vary based on several factors, including your specific service type and plan. In some instances you may need to pay for a new modem while in other instances you may only need to transfer the line and this is generally free. Typically, the fee can range from around $60 to $200.

What if I have a Business Account? Optus House Move Help for Businesses

Your best bet is to contact Optus Business on 133 343. They can go through everything you’ll need to do for your small business. 

Get Free House Moving Quotes

There's a lot to organise when it comes to moving. Optus house move assistance is only one of the many things to consider. When it comes to relocating your stuff, your best bet is to start at Best Rated Transport. 

Best Rated Transport are the experts in regional and remote transport. Compare moving quotes in Australia for full-service as well as self-pack moving when moving interstate. 

It’s completely free to compare and no credit card is required. You will receive quotes from trusted moving companies in a matter of minutes. 

Get Started Today